Got questions about your account, deposits, betting, or the mobile app? This page covers the most common topics so you can get back to playing faster. Browse by category or scroll through all answers below.
Everything you need to know about creating and managing your aajili account as a Filipino player.
Creating an aajili account is straightforward and takes only a few minutes for any Filipino player. Head to the Register page and fill in your basic details, including your Philippine mobile number and a secure password of your choice. Once you submit the form, a verification code will be sent to your mobile number to confirm your identity. After entering the code correctly, your account becomes active immediately and you can log in right away. New members may also qualify for a welcome promotion on their first deposit, so check the Promotion page after signing up.
To register on aajili, you must be at least 21 years old in accordance with Philippine gaming regulations. You will need a valid Philippine mobile number that can receive SMS verification codes. Each mobile number can only be linked to one account, so make sure you use a number you have regular access to. A stable internet connection is recommended during registration to avoid any interruptions in the verification process. If you encounter any issues while signing up, our support team is available around the clock to assist you.
To access your aajili account, visit the Login page and enter the mobile number and password you registered with. The login page is optimised for both mobile browsers and desktop, so you can sign in from any device on any Philippine network. If you have forgotten your password, contact our 24/7 support team who can guide you through the account recovery steps. For added convenience, you can also log in through the aajili mobile app available on the Download page. Always make sure you are on the official aajili site before entering your credentials.
No, each player is permitted to hold only one active account on aajili at any given time. Creating multiple accounts is a violation of our Terms and Conditions and may result in the suspension of all associated accounts. If you believe your account has been compromised or you are having trouble accessing it, please reach out to our support team rather than creating a new one. Our team can help you recover access safely and securely without any loss of your existing balance or history. You can review the full account policy on the Terms and Conditions page.
Understand how to fund your account and cash out your winnings using PHP payment methods familiar to Filipino players.
aajili supports a range of payment channels that are widely used across the Philippines, making it easy for local players to fund their accounts. These include popular e-wallets and bank transfer options that process quickly on Philippine networks. All transactions are handled in Philippine pesos (PHP), so there is no need to worry about currency conversion. For the complete and up-to-date list of supported payment methods, visit the Deposit page. Minimum and maximum deposit amounts are clearly displayed on that page for each available channel.
Most deposits on aajili are processed quickly and reflect in your account balance within a few minutes of a successful transaction. Processing times can vary slightly depending on the payment channel you choose and your network connection at the time. If your deposit does not appear after a reasonable waiting period, take a screenshot of your transaction confirmation and contact our support team immediately. Our agents are available 24/7 and will investigate and resolve any deposit discrepancies as quickly as possible. Always double-check that you have entered the correct account details before confirming any payment.
To withdraw your winnings, log in to your aajili account and navigate to the withdrawal section in your account dashboard. Select your preferred payout method, enter the amount you wish to withdraw, and confirm the request. Withdrawals are processed to the same payment channel used for your deposit in most cases, which helps keep transactions secure. Processing times vary by method but aajili aims to complete withdrawals as promptly as possible for Filipino members. If you have any questions about a pending withdrawal, our support team is ready to assist you at any time of day.
aajili does not charge additional platform fees on standard deposits and withdrawals for Filipino members. However, your chosen payment provider may apply their own transaction fees depending on the channel and the amount involved. It is a good idea to check with your e-wallet or bank regarding any applicable charges on their end before initiating a transaction. Full details on any applicable conditions are available on the Deposit page and in the Terms and Conditions. If you are unsure about a specific payment method, our support team can clarify before you proceed.
Find out what sports markets, casino-style games, and promotions are available to aajili members in the Philippines.
aajili offers a wide range of sports betting markets that cater specifically to Filipino sports fans. Popular options include basketball, football, boxing, volleyball, and a variety of international leagues and tournaments. Live betting is available on selected events, allowing you to place wagers as the action unfolds in real time. Odds are updated continuously to reflect the current state of play, giving you the most accurate information when making your decisions. Visit the Betting page for a full overview of available markets and how to get started.
The aajili platform includes a selection of casino-style games designed to run smoothly on mobile devices commonly used in the Philippines. Options include card games, slot-style titles, and live dealer tables that bring an immersive experience directly to your screen. All games are accessible once you are logged in to your account, with no additional downloads required for browser play. The platform is regularly updated with new titles to keep the experience fresh for active members. You can explore the full game library by visiting the Platform page.
aajili regularly offers promotions for both new and existing Filipino members, including welcome bonuses, reload offers, and cashback deals. Each promotion comes with its own set of terms, including eligibility requirements and any applicable wagering conditions, which are clearly stated on the offer page. To see what is currently available, log in to your account and visit the Promotion page. Promotions are updated periodically, so it is worth checking back regularly to make sure you do not miss out. If you have questions about a specific offer, our support team can explain the details before you opt in.
Learn how to get the aajili app on your device and make the most of the mobile experience built for players in the Philippines.
The aajili mobile app is available for download directly from the official site, making it easy for Filipino players to get set up on their smartphones. Visit the Download page for step-by-step instructions on how to install the app on your device. The app is lightweight and designed to perform well even on standard Philippine mobile data connections from Globe, Smart, or DITO. Once installed, you can log in using the same credentials as your browser account — no separate registration is needed. The app gives you full access to sports betting, casino-style games, promotions, and your account dashboard in one place.
No, downloading the app is entirely optional — aajili is fully accessible through any modern mobile or desktop browser without requiring an installation. The browser version offers the same core features as the app, including sports betting, casino-style games, deposits, and account management. This makes it convenient for players who prefer not to install additional software on their devices. However, the dedicated app does offer a more streamlined experience with faster load times and easier navigation for frequent players. Whether you choose the app or the browser, your account data and balance remain the same across both.
If the aajili app is not loading correctly, the first step is to check your internet connection and make sure you have a stable data or Wi-Fi signal. Try closing the app completely and reopening it, or clearing the app cache through your device settings if the issue persists. Ensure that your app version is up to date, as older versions may experience compatibility issues after platform updates. If none of these steps resolve the problem, you can switch to the browser version as a temporary alternative while our team investigates. Contact our 24/7 support team with details of the issue and your device model so they can assist you promptly.
Our support team is available around the clock to help Filipino players with any concerns not covered here. You can also create a free account and explore the platform yourself — registration takes just a few minutes.