This Privacy Policy explains what personal information aajili collects from players in the Philippines, how it is used, and the steps we take to keep it secure. By using the platform, you agree to the practices described here.
This Privacy Policy applies to all personal data collected by aajili when you register, log in, make deposits, place bets, or otherwise interact with the platform. It covers data collected through the website, the mobile application, and any communications you have with our support team. We are committed to handling your information responsibly and in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines. By registering on the platform, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, you should discontinue use of the platform immediately. We may update this policy from time to time, and continued use of the platform after any changes constitutes your acceptance of the revised terms.
When you create an account on aajili, we collect personal information that is necessary to verify your identity and process your transactions. This includes your full name, date of birth, residential address in the Philippines, mobile number, and email address. We also collect a government-issued identification document as part of our Know Your Customer (KYC) verification process, which is required under Philippine regulations. When you make deposits or withdrawals, we collect payment-related information such as your GCash number, bank account details, or other payment method identifiers registered in your name. We do not store full card numbers or sensitive authentication data beyond what is strictly necessary for transaction processing.
In addition to information you provide directly, we automatically collect certain technical data when you access the platform. This includes your IP address, device type, operating system, browser type, and mobile network information. We also collect data about your activity on the platform, such as pages visited, games played, bets placed, session duration, and click patterns. This data is used to improve platform performance, detect fraudulent activity, and personalise your experience. Cookies and similar tracking technologies may be used to remember your preferences and maintain your session. You may manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.
The personal data we collect is used for a range of purposes that are necessary to operate the platform lawfully and effectively. We use your information to verify your identity, process deposits and withdrawals in Philippine pesos, manage your account, and deliver customer support. Your data also helps us detect and prevent fraud, money laundering, and other prohibited activities in compliance with Philippine law. We may use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies. Where you have opted in, we may also send you promotional communications about offers available on the Promotion page. You may opt out of marketing communications at any time by contacting our support team.
aajili does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, including payment processors, identity verification providers, and cloud infrastructure partners. These third parties are contractually obligated to handle your data securely and only for the purposes we specify. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines when required by law or when necessary to protect the rights and safety of our users. In the event of a business transfer or merger, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements. After the applicable retention period, your data will be securely deleted or anonymised. If you request account closure, we will process your request in accordance with our standard procedures, though certain data may be retained for legal compliance purposes even after closure.
As a data subject under the Philippine Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used. You also have the right to access a copy of the personal data we hold about you, to correct any inaccurate or outdated information, and to request the deletion of your data where it is no longer necessary for the purposes for which it was collected. You have the right to object to the processing of your data for direct marketing purposes and to withdraw consent where processing is based on consent. To exercise any of these rights, please contact our support team, who are available around the clock to assist you. We will respond to all data rights requests within a reasonable timeframe and in accordance with applicable law.
We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions. We conduct regular security assessments and keep our systems updated to address emerging threats. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine authorities as required by law. For questions about platform security, you may also visit our FAQ page.
The aajili platform is strictly intended for adults aged 21 and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered on the platform, we will immediately close the account and delete all associated personal data. Parents and guardians who believe their child may have accessed the platform are encouraged to contact our support team immediately. We are committed to protecting the welfare of young people and take all reports of underage access seriously.
All personal information is encrypted in transit and at rest. Access is restricted to authorised personnel only, and systems are regularly audited for vulnerabilities.
We never sell or rent your personal information to outside parties for marketing. Data is only shared with service providers who are bound by strict confidentiality agreements.
Under the Philippine Data Privacy Act, you have the right to access, correct, and request deletion of your personal data. Our support team is available 24/7 to assist with any data rights request.
Our data practices are aligned with Republic Act No. 10173 and all applicable Philippine regulations. We cooperate fully with the National Privacy Commission when required.
If you have any questions about how aajili handles your personal data, or if you wish to exercise your data rights, our support team is ready to help. You can also visit our FAQ page for quick answers to common questions.